Services & Support

JD has an extensive central customer service department which is always ready to answer any questions that you may have in connection with items and prices. We can be contacted on weekdays from 09.00 till 18.00 hrs, Singapore time.

You can also contact us, or place an order by the following:

~	Telephone +65 64720077
~	fax +65 62971952
~	e-mail sales@jd.com.sg
~	website http://www.jd.com.sg

~	Prices
	Please contact us for a quotation before placing orders as prices vary depending on quantities, customisations, seasons, availability, prices of raw material and components.

~	Inquiries
	We aim to reply to all inquiries within 24 to 48 hours. If you do not receive a reply from us within 72 hours, please re-send us your request. Most materials, colours and finish can be customised on demand based on Pantone colours. Customisation by silkscreen printing, pad-printing, laser engraving, stamping, offset or other options is available depending on products material and printing surface. For fast processing of your inquiries, please specify quantities, logo imprint or any customisation required as well as delivery requested.

~	Samples
	Convince yourself of the quality of our products by ordering samples. Sample charges apply but will be refunded upon confirmation of the order. All samples are sent on collect basis.

We know how important your logo or advertising message is.

The quality of the finished item depends on how good the original artwork we received.

If you have any questions please do not hesitate to call us at +65 64720077 or send an email to sales@jd.com.sg

We work together with you to achieve the best reproduction of your logo and we carry out the printing using the most suitable technology.

We have the necessary printing equipment in our partner factories and more importantly, we possess the knowledge required to ensure that your logo is correctly utilised and that an excellent finished item is the result.

~	Your logo or text
	When creating your design it is important to remember that small typefaces can cause problems when printed on certain products. Particularly products with a coarser surface structure.

~	Colour
	Specify the printing colour as clearly as possible by supplying a Pantone colour. Where this is not possible, send your best letterhead or brochure containing your logo, by express courier. The Pantone colour requested by you will be approximated as closely as possible. Printing on darker items or black backgrounds can result in slight colour deviation. On metal items we approximate the requested PMS colour as closely as possible, however our choice of colour is more limited here.

~	Printing proof / approval sample
	10 days to 15 days after receiving your order we will send you a printing proof. Please examine this carefully for any printing or style errors, as the final printing process will be initiated after we receive your approval on this proof.

~	Printing and set-up costs
	The printing and the set-up price per colour are stated separately with each item. This should be added to the item price to arrive at the actual price. Set-up costs are incurred for typesetting and setting up the printing machines. These are also charged per colour.

How to supply us with your text or logo for printing
~	Supplying your logo digitally
	You can provide us with your files via e-mail, floppy disk or cd-rom. If you use floppy disk or cd-rom we advise that you also send a paper copy.Please always supply us a copy of your logo in PC format .jpg, .tif or .pdf for viewing only.

~	Supplying your logo on paper
	If you are unable to use digital means you can send us your logo on paper. In such a case, we always ask for a clean, good quality business card or letterhead. Also specify if possible the colour reference(s) of your logo. For text without a logo, you can also send a fax but please indicate the specific typeface to be used.

After order confirmation, please allow 10 to 15 days lead-time for print-proof/approval sample. Once the print-proof/approval sample is confirmed, please allow 25 to 45 days production. For a smooth processing of your order, please contact us for confirmation of lead-time before order confirmation. Lead-times may vary depending on seasons, availability of raw material and components.

At JD, we value your comments and suggestions. Please e-mail us at sales@jd.com.sg. Your feedback on our performance will allow us to continuously upgrade our service.